If a product that you've bought on Wireshape is technically deficient or doesn't look as described and shown in the product preview you can contact Wireshape Support for a resolution. If our team of expert Support staff can't solve the problem for you, we will give you back your money, under the condition that you have notified Wireshape within seven (7) calendar days of the purchase.
Please, before proceeding with your purchase, be sure that the product is compatible with your software and that you are purchasing the correct product you want.
Be aware that, there is generally no obligation to provide a refund or credit in situations like the following:
You simply need to contact our Support Team, by using the online form, and describing the problem as accurately as possible. We will get back to you with what we think might help fix your problem. If we can't get it working together, you will get your money back.
If we decide to issue a refund or credit, this will generally be done using the same manner used to make the purchase. So if the product was bought using a Voucher, you will be given in-store credits; if the product was bought using a particular payment method you may be asked if you would prefer to receive your money back as an in-store credit for you purchase another product, if you do not want an in-store credit you will be refunded using the same payment method in reverse. Any payment made to you will be made in US Dollars and Wireshape is not responsible for any fee or costs of currency conversion that your financial institution to charge you.
If you paid via PayPal, the time needed to process your refund will vary, depending on the kind of payment you used (PayPal balance, or through your bank account, or your debit or credit card linked to your account). As soon as we issue the refund, you will receive an email from PayPal, which will contain more details about the process.
If a refund is granted, you are legally bound to destroy all copies of the purchased files and you agree that you no longer have the rights to use or keep any of the purchased files.
Questions may be directed to Wireshape using the online form.