FAQ

Find Answers to Our Most Popular Questions

Wireshape provides 3D scanned assets with high fidelity to the real object, making them available in the most accessible and usable way - 24 hours a day, everyday.

All captures are performed carefully in order to achieve great wealth of surface details as well as high definition textures, free of artifacts and unwanted shadows. Moreover, the post-production step ensures delivery of normal and displacement maps in industry standard and ready for use 3D models, with clean quad mesh, and subdivision levels that meet to various types of production.

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About the Stock

  • What are 3D scanned assets?

    3D scanned assets are 3D models whose shape, color and texture have been captured from a real-world object using a specific 3D scanning technique.

  • Who is the author of the assets?

    Wireshape is the owner, creator and developer of all products in stock, thus preserving the same standard of quality and technique.

  • What's the difference between Extreme Definition and Real-Time collections?

    Extreme Definition standard is indicated for those who need high detail mesh and high definition textures, allowing even extreme closeups. It is especially suitable for Films, TV, VFX and 3D Print. Having 6 sub levels mesh, displacement map and 8-16k textures.

    Real-Time standard is indicated for those who need less dense mesh and lower resolution textures, but likewise keeping its realistic look. It is especially suitable for Games, VR and AR. Having low poly mesh, normal map and 2-4k textures.

  • What's the I Need It collection?

    In I Need It collection there are several objects which are on our waiting list to come into 3D scanned assets stock. When you buy one of the items in this collection, we will inform you the deadline for delivery and then this item will move to the top of our priority list. When ready, we will put this product in stock in the format of a 3D scanned asset ready for use, and you will receive the links to download it in Extreme Definition and Real-Time distribution standard. Please be assured that this item will be licensed to you on a non-exclusive basis.

  • You say the models are ready to use. What does that mean?

    Yes, they are ready for use. This means that all our 3D scanned models are exposed to postcapture process, resulting in assets with cleaned mesh, quad topology, real scale, totally optimized and non-overlapping UV maps. Being delivered in formats that are industry standard.

  • Are the 3D assets based on real-world dimensions?

    Yes, they are all on real-world dimensions.

  • In which industries can 3D scanned assets be used?

    Professional 3D scanned data can be useful in a range of industries, such as film/VFX, animation, game, TV, advertising, broadcast, science and education, architecture, cultural heritage, 3D cartography, manufacturing, art, 3D printing, VR and AR productions.

  • What's the fastest way to find a required 3D scanned asset?

    Properly use a search engine and find a required 3D asset much easier. If you are looking for an item in a specific collection, enter its name (e.g. Extreme Definition, Real-Time or I Need It) and the name of the item you need. Search engine contains Sort By feature, allowing you to sort the assets by such criteria as: “Price: Lowest first”, “Price: Highest first”, “Product Name: A to Z”, “Product Name: Z to A”, “Reference: Lowest first” and “Reference: Highest first”.

    You can also look through the categories to know more about our stock.

  • I cannot find in stock a 3D scanned asset I need. What can I do?

    You can look in I Need It collection. If you have not found the object you need there too, please contact us to discuss its viability.

Account, Purchasing and Downloading

  • Do I have to create an account on the website to make a purchase?

    Yes, you can create an account in Sign -> Create an Account. Or click here to be redirected.

  • Is it necessary to fill out my company information at the time of registration?

    If the licensee of the products purchased is your company, yes, you must enter these informations.

  • Where can I change or add my informations, email and reset password?

    When you are logged into the website, you can access and modify your informations in Your Account -> My Addresses and My Personal Info.

  • What are the available payment methods for purchasing?

    You can know all the payment methods available by clicking here.

  • Can I use PayPal to make the payment of my purchase?

    Yes, we accept payments via PayPal. Know more clicking here.

  • Why is my country not listed in the options to fill out my address?

    If your country is not listed in our Country options list, your country may be subject to economic sanctions with the U.S., or it is unsupported by PayPal. In this case, you will not be able to make purchases until PayPal supports your country or other payment methods are available.

  • How do I download a purchased 3D asset?

    All products are delivered electronically, after confirming your order you will instantly receive email from Wireshape with direct link to download the product. You can also access Your Account -> My Downloads page and choose what product you want to download.

After Purchase

  • How does the Money-Back Guarantee work?

    If a product that you've bought on Wireshape is technically deficient or doesn't look as described and shown in the product preview you can contact Wireshape Support for a resolution. If our team of expert Support staff can't solve the problem for you, we will give you back your money, under the condition that you have notified Wireshape within seven (7) calendar days of the purchase. You can learn more about how to trigger the warranty by clicking here.

  • Who owns the rights to the 3D assets I bought?

    Wireshape retains copyright in Products purchased or downloaded by any Customer. When buying one of our 3D assets, Wireshape grants to you a non-exclusive, perpetual, worldwide right and license to copy, distribute, reproduce, adapt, publicly display, publicly perform, digitally perform, transmit, broadcast, telecast, advertise and create derivative works. The rights granted to you are non-sublicensable, meaning that you cannot transfer or sublicense them to anyone else. You may allow subcontractors to use the assets in any production process related to your final project or end use. These subcontractors and distributors must agree to be bound by the Wireshape Terms and Conditions of Use and may not use the content for any other purpose. If you are purchasing on behalf of your employer or client, then only your employer or client have rights to use the assets.

  • Are the 3d assets available with which license agreement?

    All Wireshape 3d scanned assets are Royalty Free unless otherwise noted. The assets published with this license may not be sold, given, or assigned to another person or entity in the form it is downloaded from the Wireshape website. This means that when you “buy” a Wireshape product with Royalty Free License label, you are acquiring a license to use it. Please see the Royalty Free License Agreement.

  • What does Royalty-Free mean?

    Royalty-free, or RF, refers to the right to use copyright material or intellectual property without the need to pay royalties or license fees for each use or per volume sold, or some time period of use or sales. Please see the Royalty Free License Agreement.

  • How can I use the 3D assets I bought?

    You may use licensed 3D assets in creation of imagery (film, TV, archviz, advertising, illustration…), video games (games, AR and VR experiences, virtual worlds, simulation and training environments), software (user interface, interactive electronic publications) and physical items (3D printed works, articles of manufacture, furniture, toys…) - the physical item in standalone way is limited to personal use, gifts, or charitable donations, with a maximum of 5 instances of such creation per purchase. Please, see the Permitted Uses and Restricted Uses on Royalty Free License Agreement.

  • How can I NOT use the 3D assets I bought?

    You may not use the licensed 3D assets: in a pornographic, defamatory, fraudulent, obscene or other unlawful manner, or in violation of any applicable regulations or industry codes; to sublicense, re-distribute, resale, publish or otherwise made available for downloading; in formats that the 3D assets can be opened or imported in a publicly available software application or framework, or extracted without reverse engineering; in any open format, or format encrypted with decryptable open standards (such as WebGL or an encrypted compression archive); in creations that have the general functionality for importing and/or exporting the 3D assets; in artwork based solely on licensed content and claim that you are the author; in a standalone way in connection with "on demand" items (e.g., products in which a image is selected by a third party for customization of such product on a made-to-order basis); in a standalone way in connection with stock media clearinghouse, for example an online marketplace for photography, clip art, or design templates; as part of a trademark, design mark, tradename, business name, service mark, or logo. Unless you purchase a custom license, you may not sell physical items by itself when the 3D assets are untransformed in the creation or the physical item is substantially similar to them. Please, see the Permitted Uses and Restricted Uses on Royalty Free License Agreement.

  • How can I view my purchase history and to access the invoices?

    You can access your purchase history in Your Account -> Order History. There you can click on the purchase id to have more information about it as well as download the invoice in PDF.

  • I have a question about the 3D asset I bought. How can I get help?

    You can get in touch with our friendly support team at Contact Us page to get technical, billing or product support. We'll be sure to respond you within 48 hours.